Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with a sweeps coins casino? This is the place to reach the team behind Social Casinos. We cover sweepstakes and social casino platforms across the US, with a particular focus on how quickly different operators actually process Sweepstakes Coins redemptions, so a lot of what lands in our inbox is about payout timing, eligibility, and the fine print on welcome offers.
How to reach us
You can email us at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. If your question relates to a specific platform, mention the operator by name and, where relevant, the state you're playing from — availability and terms often vary by state, so this helps us give you a more useful answer.
What we can help with
- Corrections or updates to information on a review — operators change their promotions, eligible states, and redemption terms fairly often, and we'd rather fix an error quickly than leave it standing
- Questions about how the dual-currency model works, including the difference between Gold Coins used for casual play and Sweepstakes Coins used for prize entries
- Feedback on your own experience redeeming Sweepstakes Coins, including timing, verification steps, or anything that didn't match what a site advertised
- General questions about how we assess and rank the sites listed on Social Casinos
- Suggestions for platforms you'd like us to look at, though we can only review and list the operators we've actually researched
What we can't help with
We're an independent review and comparison site, not the operator of any sweepstakes casino. That means we can't access your account, process a redemption on your behalf, verify your identity, or resolve a payment dispute. For any of that, you'll need to contact the platform directly through its own support channel, which is usually listed in its help centre or account settings. We also can't offer legal advice on whether a particular site is permitted in your state — for that, it's worth checking the operator's own terms and, if you're unsure, your state's current rules, since these change from time to time.
Before you write in
A few things that help us help you faster:
- Check whether the answer is already covered in our responsible gambling resources or our terms and conditions page, since many general questions about how the model works are addressed there
- Include the operator name, the approximate date of your experience, and what state you were playing from
- If it's a correction, tell us specifically what's out of date — a promotion that's changed, a state that's no longer eligible, or a redemption threshold that's moved
- If you're asking about who we are and how we work, take a look at our About Us page first, since it covers our review process and how the site is run
A note on what we can promise
We aim to keep listings accurate as of when we last checked them, but sweepstakes casino terms — welcome offers, eligible states, redemption minimums, verification requirements — can and do change without much notice. If something you read here doesn't match what you see on an operator's site, treat the operator's current terms as the final word, and let us know so we can review the discrepancy. We're not able to guarantee any outcome from play on a third-party platform, and no message to us can speed up or influence a redemption that's already in progress with an operator.
Whatever the reason for getting in touch — feedback, a correction, or a general question about how sweeps coins casinos operate — we appreciate you taking the time to write in.